Bizarre Customer Service Ploys

So wet weather this afternoon, forgot my phone when I took the boys out so no photographs at all and I spent the afternoon in meetings … however on the plus side the roadworks where finally removed at lunchtime today – it is so nice to have the peace and quiet of our normal traffic flow.  That maybe seems back to front to some of you – but when you live right next to a busy main road you actually don’t notice the routine traffic noise – it is only when it is disrupted that it becomes obvious.  So I am aware very quickly if the traffic has stopped (only happened once since I have lived here after a horrid fatal incident); if I wake up after snowfall I know straightaway from the traffic noise … and as you are no doubt aware I am very sensitive to it stopping outside my house at traffic lights!  Apparently one of the bus drivers seriously considered turning the bus engine off at 06:30 the other morning whilst at the lights incase the engine noise woke me and I had only just got to sleep.

Update on another event – you will recall my delivery of dog food was delayed from Saturday – well when it did arrive yesterday the bag was ripped open so I complained by e-mail.  This is where the strange customer service ploy came into play.  I received a snotty e-mail by return telling me that they could not reply to my e-mail since it had come from a different e-mail to that registered on the site with.

  1. I was replying to an e-mail (quoted) they had sent me to the e-mail address I am registered on the site with
  2. The difference in my e-mail address was that the domain was shortened from googlemail to gmail; just a minute if anyone e-mails me on either of those addresses they come to the same inbox!

I logged into my account and sent a copy of the whole e-mail from within the account asking how they dare to respond like that to a complaint and pointing out that I was relying to their e-mail which should have been sufficient and that the provider treats the two variants as being equivalent so everyone else should be able to do the same.

I had three reasons to complain originally:

  • The damage to the packaging has happened previously;
  • The package was in a warehouse for a long weekend – I have no way of knowing if it could have become contaminated; and
  • 400g was missing – that is a full day’s dog dinner which I cannot afford to lose

This morning I woke to a rather more helpful e-mail advising that they are sending another bag at no charge and I do not need to return the original; then I got the tracking information to find that they plan to deliver it tomorrow and not Friday as originally stated.  So i you complain to a company and get gobbledy gook in response stick to it and tell them that is not acceptable!  My other complaint to the roadwork contractors was acknowledged today so we will see what comes of that.

Finally I have  a meeting to be scheduled to see how the walking for health (along the coast) routes can be developed and promoted … little by little all my little ideas are bearing fruit … even my JobCentre Adviser is now saying that she believes it will be all my community initiatives that get me an income again! Oh and the boys are in the local paper … no pictures – in connection with my litter pick the other week.

Well that is me off for an early night of heavy and undisturbed sleep – good night!

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About nonehpets

I have an interest in how interior design and adapting a home to support living independently for longer can be complementary. The blog Life Long Design is part of an holistic plan for establishing a social enterprise which will offer the people of Tayside opportunities to explore Telecare and the wider scope of assistive technologies. Enabling individuals to make more informed and responsible choices in the care and support they need in their independent living. I am also keen to see public transport more widely adopted and sustainable rural bus services in particular supported. The Blog Travels with a Megarider shares my journey to find serenity in my life as I make that transition form employment to social entrepreneur. One of my methods in increasing serenity is to travel as many miles as I can on a fixed price bus ticket and explore my own local places of interest. Places that I used to go past and had never stopped to look at; places of peace and tranquility; places where I have had some wonderful conversations with complete strangers. I would like to share with you a response to when I described that one paragraph in an e-mail made it sound simple: "Believe me, Cathy, it does not sound simple. You are taking on an incredible challenge for all the right reasons. It is ambitious and admirable - the sort of project that can change lives, including yours." He is right it is ambitious but when did we every achieve anything by settling for the status quo and ignoring what doesn't work for people? So I would welcome your company from time to time on this journey either simply as a reader or if you are brave enough adding your own thoughts to the comments as you feel moved.

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