By this evening I am feeling much more myself again – but it has been a weepy and miserable day.
I was exchanging e-mail conversation with a friend when a letter arrived from the Bank. Paraphrasing it said:
Your account balance is £60 overdrawn and your overdraft limit is £100 so we have withdrawn your debit card which you must cut up and return to us immediately since your account is outwith the terms of your overdraft.
Since when did 60 become bigger than 100? it is basic maths is it not? I was furious and distressed. Not only was this unbelievably incompetent but it is the debit card which the bank took 2 weeks to get to me just 8 weeks ago!
Straight onto an e-mail complaint – my fingers were hitting the keys hard as I typed out my wrath and upset; the fact they have still not responded to my original complaint; the fact that I am bombarded with phone calls on both landline and mobile, which is not only harassment but which is stopping me doing the one thing that can resolve things financially – ie getting another job; that they keep adding charges to the account I am not using because of their incompetence despite knowing my situation; and that their basic maths sucks! I pointed out that for the second time inside 8 weeks they had stopped me accessing my JSA – they are not allowed to AND for the second time in 8 weeks they had effectively stranded me 20 miles form a branch.
I got myself washed and hair washed and set off with the boys for a walk in the larch spinney. We had a nice walk and they both did very well, although Pup did lose me and ran off the wrong way until I whistled him back. Back home they were settled on their beds and then I set off early to my appointment. I got off in the centre of Forfar and waved to several bus drivers as I wended my way to the supermarket for my little voucher treat.
It was too cold to sit and read as I intended so I did a little exploring and walked a few miles to the Job Centre.
I had a few minutes wait at the Job Centre since the adviser was running a little late; we had a good meeting and a couple of things have changed – firstly I can move onto the Enterprise Allowance before I have been out of work 6 months so I need to follow that up now since I was in no rush given originally it could only start in May. She also suggested a course at College – 8 weeks full time including 12 days on 3 different work placements – related to health and social care so I am going along to the information day for that.
Towards the end of that positive meeting I got a phone call from the bank which I sent to answerphone. The man from the complaints team said he would write to me since he hadn’t been able to speak with me. Then I got a text to say a replacement card had been issued to me. Clearly telling them the Ombudsman would be joining in on Friday if not all resolved had an effect.
I had 45 minutes to wait for the bus home so I did a little bit more exploring before getting to the high street to wait. I had a chat with one of the drivers waiting on his connecting service and waves from several others. Even got a wave from a distant Weather Guru. You know that is another thing that is getting me down – not seeing people I enjoy meeting and chatting with …
… but having hammered out my complaint to the bank and having got a response I feel much much better … so now I am going to start on making a birthday card for my mother – she is a Valentine’s baby! Well I am if Pup and Dog will settle their furry little bums down and stop charging around like lunatics.